Bookings & Cancellations
Our goal is to provide quality care to all our clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only us but our other clients as well. Please be aware of our policy regarding missed appointments.
When you book your appointment, you are holding space on our calendar that is no longer available to our other clients. In order to be respectful of other clients, please call Skin Envy as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least 24 hrs in advance. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us or SMS at 0479 120 112 between the hours of 9am – 5pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. You may also log onto our bookings page to reschedule another appointment using this link: https://bookings.gettimely.com/skinenvy/
A cancellation is considered late when the appointment is cancelled less than 24 hrs before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the client a missed appointment fee.
For new clients first appointments, a no show or late cancellation will result in a full charge of the new client fee.
Any cancellation or reschedule made less than 24hrs will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services or $35 whichever is more.
If you are more than 15mins late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.
We require a credit card to hold your appointment. Cancellation fees will be charged to your card on file.
In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.